Title: Property Manager Supervisor: Deputy Director
Duties and Responsibilities: Responsible for performing management and operation activities of one or more assigned housing developments. Employee performs a variety of tasks, which may include the following duties.
Collect rents, security deposits, and other development income and documents collections in accordance with Low Income Housing Tax Credit (LIHTC) program requirements.
Creates deposits for monies collected and makes bank deposits at current depository.
Perform daily walk-by inspections of buildings and grounds. If maintenance is necessary, create work orders for services required and submit request to main office for scheduling.
Addresses conditions such as (but not limited to): replacing light bulbs, batteries, light switch plates, A/C filters and minor repairs.
Tags abandoned broken-down vehicles and vehicles with outdated registration stickers with a 3 day notice for removal.
Reviews and monitors police reports and sends out letter if residents are in violation of lease.
Assist tenants assisted with housing assistance in the assembling of information for renewals to be in compliance with Authority's policies and procedures and HUD occupancy standards.
Interviews prospective and new residents: Shows available units, explains lease and briefs residents on development policy and procedures. Maintain active "Waiting List" to limit the vacancy turnaround time during the lease up.
Prepare new move-ins and process move-outs as required.
Sends residents notices of events and services to be provided and held at the housing development and other locations.
Maintain listing of service agencies that can be referred to serve the needs of the tenant.
Investigate complaints, disturbances, lease violations and resolve problems following management rules, regulations and processes.
Prepares and processes lease terminations and represents the property at all filing of forcible retainers in court.
Maintains and monitors delinquent rent rolls, sends out delinquent rent notices and late payment charges, and initiates eviction process when warranted.
Prepare monthly/annual reports on rent collections, utility allowances, dwelling units, accounts receivable, vacancies, security deposits and other reports as assigned.
Maintain resident files and unit files current for compliance and audit purposes.
Keep office software current to assure accuracy of information maintained in family and unit files.
Attend departmental and Authority-wide staff meetings and training sessions as scheduled.
Greets residents/visitors; performs clerical tasks such as answering the phone, typing correspondence and reports, filing records and making copies.
Perform other tasks as assigned.
Qualifications and Knowledge Associates degree in Business, Public Administration, or Social Sciences field from an accredited college or university is preferred. Two (2) years experience of progressively responsible experience as a Management Aide, or at least three (3) years working in an administrative capacity at a housing development, or an equivalent combination of experience and education. Knowledge of IRS Low Income Housing Tax Credit (LIHTC) and Texas Department of Housing & Community Affairs (TDHCA) compliance regulation.
Knowledge of operating policies and procedures; principles, practices and techniques of housing management; basic arithmetic, and services available through local social service agencies.
Some knowledge of modern principles, practices and techniques of budgeting and bookkeeping.
Skill in the use of basic office machines; typewriter, calculator, photocopy machine, computer hardware and software.
Must be able to work on-site and from an area office.
Establish and maintain effective working relationships with co-workers and the general public.
Must be able to plan and organize meetings and other activities; prepare clear and concise narratives and statistical reports, and deal effectively with situations requiring tact and diplomacy, yet firmness.
Must be able to communicate with confidence, patience and concern.
Valid Texas driver's license.
Eligibility for coverage under PHA fleet auto insurance.
Supervision Received and Given: The employee receives instructions from the Deputy Director. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of the supervisor; and when the supervisor is contacted by the employee for direction. The employee's work is spot-checked while in progress and the final product is reviewed for conformity to organizational policies and attainment of objectives.
The employee has no formal supervisory responsibilities but may oversee work of laborers assigned to do work in developments.
Guidelines: The employee performs routine duties following established and specific guidelines. Routinely the employee makes decisions concerning resident's or maintenance problems using personal judgement based on prior experience. The employee is expected to adhere to all existing guidelines and compliance is monitored intermittently.
Complexity: The employee performs a large number of varied tasks that require independent decision- making on a daily basis. Work performed by the employee is primarily routine and repetitive in nature. Occasionally, the employee makes decisions regarding unusual circumstances, conflicting data, or other non-routine circumstances. In those cases, the employee adapts procedures or develops new approaches to the work.
Scope and Effect: Property Operations Coordinators are key employees in management and operation of public housing and their work affects the residents, community groups and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances greatly the PHA's ability to meet its overall mission of providing housing that is decent, safe and sanitary.
Personal Contacts: The employee has contact with Authority employees at all levels and with various persons including: the general public, the media, residents, resident association officers, officials and representatives of various social service, educational and city agencies.
The primary purpose of contacts are to gain, clarify, or give information; plan, coordinate, and advise on work efforts; motivate, influence, or direct persons or groups; and to justify defend, negotiate, or resolve controversial matters or issues.
Physical Demands: Work is performed in-office and on-site, and involves some physical exertion during visits and inspection of units and developments. Work may entail travel to meetings, conferences, and workshops in other cities.
Work Environment: Work involves the normal risks and discomforts associated with an office environment and visits to outdoor developments, sites, dwellings, or facilities, inspections of structures and confrontations with applicants and residents.
A criminal background and drug screen must be completed before hire. An official MCAHA Employment Application must be completed and a resume submitted. MCAHA is an equal opportunity employer and adheres to Section 504 of the Rehabilitation Act of 1973 by providing equal access to services, programs and activities for qualified individuals with disabilities.
Starting salary commensurate to work experience. In addition, MHA offers a competitive health benefits package. Retirement plan available after one year of continuous employment. Position is open until filled.
Interested applicants must complete an official agency application available at our main office below or online at www.mcallenha.org. Completed applications need to be mailed to: